Active Maintenance And so much more
We’re not just sitting around waiting for tickets to come in. We are busy working, fixating on all the technical minutiae that keep our clients’ sites stable, secure and running smoothly. We spend our days reviewing updates and patches, planning for platform version releases, running tests, optimizing performance, deploying updates, wondering why whoever built that site butchered a $30 theme, instead of just admitting they had no idea what they were doing, And dreaming of a day when Internet Explorer finally dies.
Open source web development technology seems to change faster than you can say “Zope”. To get the best return on the investment you have made in your web presence, at some point, no matter how great your website is, you will again need the services of a serious developer. Fortunately, our lucky clients just happen to have access to some of the most incredibly passionate and gifted nerds working the web today. The marvelous solutions they build are perfectly fitted, built for scale, performance and longevity.
Education & Training
A site built on a modern CMS is supposed to make managing and maintaining your web presence so simple even your mom can do it. Right? Let’s face it, that’s a load of hooey. A big part of making the promise a reality comes down to training and ongoing education support. We patiently and properly train and support website editors, admins, even internal development teams. We address pain points, improve workflows and retool administration functions. Of course, if you want, we will just as happily update that text or fix that image for you.
Very few people will ever admire how well your website is built and how impressive your server specs are. What font, varnish or paper you used on that card or, if your sign is hand painted or vinyl. What they will notice right away is what it looks like, and how it makes them feel about your business. Our clients reap the rewards of access to the best creative talent to ever dream up a campaign or run a stylus across a Wacom tablet. Our design team dazzles us everyday as they effortlessly ideate and create beautiful, effective and unique solutions to a wide variety of challenges.
Consultation & Strategy
We know that creating exceptional experiences and our best work comes from deep, genuine and enduring relationships. Whereas many other agencies see only a walking, talking billable hour. We see a partnership, we take the time to understand our client’s unique goals, clarify and offer honest and straightforward advice on objectives. We help generate and define ideas. Our goal is simply to ensure our clients have all they need to steer their digital and communications initiatives through the course to a flawless execution.
We are committed to providing exceptional service. For us, that does not mean making you feel like an idiot because you have forgotten how to embed a video again, installed a bad plugin that has broken your site, or ended up ordering business cards that look terrible. It means actually giving a sh*t and supporting you: communicating in plain English instead of design and technical doublespeak, putting a smile on your face with every interaction and making sure you always feel great about choosing WiseTLC to support your business online and beyond.
Exceptional Service & Support rests on a Solid Foundation
WiseTLC Clients are connected to Parliament - Our proprietary collaborative management and support platform. Parliament allows you to do a lot more than just submit tickets. Bring in your whole team, plan and schedule upcoming jobs, check-in when ever you need to make sure everything is running just the way you like it. Incredibly simple, easy to use and available to you anytime, from anywhere.
Open for business
Very Happy Clients
We love working with WiseTLC. We value their organized approach, attention to detail, strong technical skills and creativity. Their strategy and problem solving capabilities and solutions are indispensable. We feel like we have a real partner with the WiseTLC team.